FAQs
How do I contact Customer Support?
CaseMap Subscription Maintenance includes our Call with ANY Question Support. — Please contact us with any and all questions, not just with technical issues. The LexisNexis® Support Team is dedicated to providing excellent service.
Customer support contact options:

• Telephone support is available at 1-904-273-5000 ext ‘0’
  from 9:30 a.m. - 6:00 p.m. ET Monday through Friday.
  
  
• You can also submit questions to us via e-mail at casemap.support@lexisnexis.com.

What are the key benefits for corporate legal departments who use outside counsel?

Non-litigating corporate counsel will find CaseMap valueable in several ways, including:

• Collaboration: When CaseMap is used by both the corporate and in-house counsel teams, critical case facts can be easily shared and both teams can submit new facts, add to-do’s to a common list and print progress reports.  Having all critical case facts in one place also allows for ease of ramp-up for new team members or refresher on appeals.

• Cost savings: The corporate counsel team can perform early case assessment and load critical case facts, link to key documents and assign them to the role players in a case before ever handing off to outside counsel, saving significant fees.

• Internal uses: CaseMap can be used to gather information on internal investigations, such as terminations or initial harassment claims, that may never go to trial or even litigation.

Why do I need CaseMap if I already have a document storage system?
Document storage and retrieval is a vital aspect of early case assessment and analysis, but is only one aspect of any case or pre-case assessment.  Key facts from documents need to be attributed to the individual who stated them; these facts need also to be linked to the legal issue being put forward.  All of this information – and more – must be easily accessible by the litigation team at all times.  CaseMap provides this valuable functionality.  
What document systems can I use with CaseMap?
You can send key facts from a document to CaseMap with just a few keystrokes from most of the major document systems (contact your CaseMap product consultant for detailed information).  You can also send items from Lexis.com and LexisNexis CourtLink.  Continuing to expand integration with both LN and non-LN tools and information is a strategic objective for CaseMap.