FAQs
How do I contact Customer Support?
We're committed to helping our customers succeed. Providing great technical support is our goal. Our highly skilled team also listens closely to feedback and suggestions, so we can continue to build innovative products, and strengthen our understanding of users' needs.

Technical Support Questions
Take advantage of our recently extended technical support hours from 7:00 a.m. to 5:00 p.m. PST, 7 days a week.

Current maintenance customers, resellers, and partners can call our Technical Support team toll free at  1-866-495-2397 or contact us via email at concordancesupport@lexisnexis.com.

Need Training or help getting started?
We have many training options available, including open registration classes around the country, custom online Webinars to address specific needs, or classes we can conduct right at your office! Give us a call for more details 1-425-463-3503 or contact us via email at concordancetraining@lexisnexis.com
 
Is FYI accessing data via a Web browser?
Yes, FYI Reviewer runs in a Web browser. Microsoft's Internet Explorer® is required.

Is FYI really Concordance in a browser?
FYI Reviewer is a Web-based review tool. It is not a full featured replacement for Concordance®. It does not offer the administrative functions needed by power users. It supports searching, reporting, editing, tagging, and related tasks. It will import transcripts, but it will not bulk import or import any other data formats. Many of the features have been simplified for efficiency and ease of use.
 
What kind of computer do I need to run FYI?
Any modern workstation or laptop that will run the latest version of Windows XP and Internet Explorer with access to the Internet should work.