FAQs
How do I contact Customer Support?
We're committed to helping our customers succeed. Providing great technical support is our goal. Our highly skilled team also listens closely to feedback and suggestions, so we can continue to build innovative products, and strengthen our understanding of users' needs.
Technical Support QuestionsTake advantage of our recently extended technical support hours from 7:00 a.m. to 5:00 p.m. PST, 7 days a week.
Current maintenance customers, resellers, and partners can call our
Technical Support team toll free at
1-866-495-2397 or contact us via email at
concordancesupport@lexisnexis.com.
Need Training or help getting started?
We have many training options available, including open registration classes around the country, custom online Webinars to address specific needs, or classes we can conduct right at your office! Give us a call for more details
1-425-463-3503 or contact us via email atconcordancetraining@lexisnexis.com What image formats does Concordance Image recognize?
Concordance Image accepts images in the following formats: tiff, pcx, bmp, jpeg, gif and lv (note: Concordance also imports .pdf files directly). The majority of our clients deal with "Group 4 .tif" images.
Concordance Image is the fast and easy way to view, organize, and share scanned discovery documents. Automate administrative tasks and achieve the highest quality results. Smooth integration with Concordance® and Concordance® FYI™ further simplifies how you receive and deliver document images.
To obtain product pricing and licensing information contact a Contact a LexisNexis Account Representative at
1-800-227-4908.
