FAQs
How do I contact Customer Support?
We're committed to helping our customers succeed. Providing great technical support is our goal. Our highly skilled team also listens closely to feedback and suggestions, so we can continue to build innovative products, and strengthen our understanding of users' needs.

Technical Support Questions
Take advantage of our recently extended technical support hours from 6:00 a.m. to 6:00 p.m. PST, 7 days a week.

Current maintenance customers, resellers, and partners can call our Technical Support team toll free at 1-866-495-2397 or contact us via email at concordancesupport@lexisnexis.com.

Need Training or help getting started?
We have many training options available, including open registration classes around the country, custom online Webinars to address specific needs, or classes we can conduct right at your office! Give us a call for more details 1-425-463-3503 or contact us via email at concordancetraining@lexisnexis.com
 
Is there training available for the Concordance solution?
Yes!  Need training right away, don't have time to travel to a class, or need some customized instruction delivered over a short time period? Online training may be the answer!

Customized Instructor-led Online Training
Registration Form 
 
Need to update your contact information, check on your order, or purchase a user manual?
Call our general customer service line at 1-800- 421-TEXT.

What are the System Requirements needed to optimally use Concordance®?
Concordance 2007 System Requirements

• Microsoft® Windows® 2000/XP Professional/Windows 2003 Server
  
• Pentium® 300 MHz or higher processor
  
• 128 MB of RAM
  
• 20 MB of available hard disk space
  
• 800 x 600 display, 256 colors
  
• Windows compatible mouse
  
• CD-ROM drive
  
• Computer should also meet the suggested for the operating system being used

Concordance works with these popular applications:

• Image Viewers: Concordance Image, Law 5.0, IPRO, Doculex
  
• Case Management: CaseMap
  
• Real-time Transcript Management: LiveNote
  
• Trial Presentation: Sanction
  
• Conceptual Searching Tools: conceptuAL™, Synthetix™, Everquest’s Cognition®
  
• Email: Microsoft Outlook. Third party conversion utilities available for Outlook Express, Lotus cc:Mail and Notes from Microsoft.
  
• Adobe Acrobat: Import and link to PDF files
  
• Popular Windows applications: import and link to Microsoft Word, Excel, PowerPoint, Lotus 123, and WordPerfect
  
• Web: HTML and XML