Counsel Management
Be confident and in full control when you hire, manage, and collaborate with outside counsel.
Solution In-depth
CounselLink™
With CounselLink, you can more effectively and efficiently manage your legal spend and matters while optimizing your outside counsel relationships. Through its flexible system configuration, CounselLink can address the unique requirements of both large and small law departments while our professional services and product support teams help your users maximize the benefits of the system.
Services Our team of service professionals provides comprehensive support throughout implementation, training, and use of the CounselLink solution.
- Customer support services include:
- 24/7 Web access to the CounselLink solution.
- Self-service user administration to change or reset passwords or to modify user roles within the application.
- Online help and FAQs accessed directly through the application.
- Live customer support to help customers with application questionsand new release training.
- Live law firm support to help law firms submit invoices or collaborate with clients through the application.
- In addition to the standard support services, premier customer support services supplementing your unique services solution arealso available
- Comprehensive training services help you and your outside counsel maximize the CounselLink solution.
- Implementation training and on-boarding assistance is provided for both your corporate and law firm users.
- Corporate user-specific training is available in multiple formats, including on-site sessions and live Web training. Customized training programs can be developed to address your specific training needs.
- Law firms and legal vendor training via live Web conferences. Our specialists have over 50 years of combined experience in training and implementing law firms, and they will quickly have your outside legal vendors trained on the invoice submission and review process, client collaboration, and matter management.
- New product enhancement training is delivered on an ongoing basis through our account management and support teams.
- Invoice processing services enable you to review, process, and capture 100% of your legal spending, regardless of original format. We leverage leading-edge technologies and an experienced team of specialists to convert your invoices into a standard electronic format that allows the invoice line-item details to be tracked and analyzed without any re-keying of data. Once the invoice has been processed, it is immediately available for review within CounselLink.
- Professional services extend your existing project team. These services are tailored to your needs, and include additional technology and best-practices consulting from our experienced team of project managers, integration and technical specialists, and business analysts.
These services include:
- Proven implementation services to facilitate a smooth transition and on-time delivery. Our team of professionals has extensive experience implementing our solution for companies across various industries. We employ a tested methodology that includes assessing your needs, configuring the solution, testing, and training both your corporate and law firm users. Our law firm services team provides complete on-boarding assistance to help your firms get started.
- Complete systems integration to leverage your existing investments. Our team has extensive experience integrating with a myriad of systems, including accounts payable systems and existing matter management systems. In addition, we can provide expertise in migrating and converting existing data into the CounselLink solution.
- Other customized services to help you maximize your use of the CounselLink solution and streamline operations such as business process re-engineering, custom application development, and best-practices consulting.
