FAQs
How do I contact Customer Support for HotDocs?
LexisNexis provides 24/7 customer service and technical support on
HotDocs products. For assistance with installation, operations, and customer service inquiries, please call
1-800-223-5297.
How do I access the HotDocs Support Site?
Please direct your browser to http://www.hotdocs.com/support/troubleshooting/
How do I join the HotDocs Distribution List?
Please complete the simple registration form.
Want to see prior postings to the HotDocs Distribution List?
Please visit the HotDocs-dist Archives
How can I post a message to the HotDocs Distribution List?
First join the list (see above), and then send email to hotdocs-l@hotdocs.com. This mailing list is for discussing the use of the HotDocs and HotDocs Pro document automation software products. General discussion about document automation or assembly is also invited.
How can I find software updates for HotDocs?
For LexisNexis® HotDocs software updates, please visit the HotDocs Software Download page. If you are not already a HotDocs customer, you may register and download an evaluation version of HotDocs* from the HotDocs Software Download page.
Who can I call with questions about my HotDocs invoice?
Please contact a Customer Service Representative at 1-800-223-5297.
Where do I mail my payment?
Matthew Bender
1275 Broadway
Albany, NY 12204
Who can I contact to update my account information?
Please contact your Customer Service Representative at 1-800-223-5297 to request any changes to your account information.
By phone: Contact a LexisNexis Account Representative at 1-800-227-4908. Online: Purchase products online through the LexisNexis Bookstore.
The following products are available for online purchase:
HotDocs 2007 Professional Edition
HotDocs 2007 PDF Advantage Professional Edition
HotDocs 2007 Standard Edition
HotDocs 2007 PDF Advantage Standard Edition
Existing customers: Please contact your LexisNexis® Account Representative.
If you do not know your Representative’s contact information, please call LexisNexis Customer Support at
1-800-223-5297. Our Customer Support Representatives will help you locate this contact information.
