FAQs How do I contact Customer Support? The 24x7 Web-based Support Center provides authorized users with immediate and essential knowledge for installing, implementing, customizing, and using InterAction.
In addition to an interactive knowledge base (including frequently asked questions), the Support Center includes software updates and downloads, integration solutions, product documentation, sample code, and other valuable resources to ensure a smooth InterAction deployment.
Current customers that have maintenance inquiries can call or e-mail the Support staff to
obtain a User ID and Password to log in to the
Support Center.
Our Technical Support Hotline
(1-630-572-9830) is available to answer customer and partner
inquiries Monday through Friday (excluding major holidays)
Central Standard Time from 3 a.m. to 6 p.m.
Eastern Standard Time from 4 a.m. to 7 p.m.The Technical Support team also provides emergency support for critical production issues 24 hours a day, 7 days a week.
I’m ready to order, what do I do?If you are new to LexisNexis and would like to purchase InterAction, please call
1-800-227-4908.
Is this a standalone product, or do I already need to be a Nexis® customer?InterAction is a stand-alone product and you do not need to be an existing Nexis customer in order to purchase and access the product.
