FAQs
How do I contact Customer Support?
Call LexisNexis Customer Support at 1-800-543-6862.

If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

How do I choose the source that I want to search?
You can select a source in one of three ways. You can select a source using ‘Choose From My Last 20 Sources’, search for a source using ‘Find a Source’, or navigate to a source using ‘Explore Sources’.

For detailed information about locating a source, refer to selecting a source or call LexisNexis Customer Support at 1-800-543-6862.

If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

What should I do if I need help formulating a search request?  
Check out Search Tips and Samples in the left navigation of this site or call LexisNexis® Customer Support at 1-800-543-6862 for search strategy assistance from our team of research experts.
If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

How do I know whether Terms and Connectors (Boolean) or Natural Language searching is best for me?
Whether it is better to use Terms and Connectors or Natural Language for a particular search depends on your specific research needs.
Use Terms and Connectors when:

• You want comprehensive information about an issue, topic, person, or company.
  
• You want every word or its alternative to appear in each document.
  
• You want to establish a specific relationship between your search words.
  
• You want to restrict your search to a specific segment.

Use Natural Language when:

• You want to research conceptual issues rather than highly specific topics.
  
• You are starting to research a complex issue and you don't know its terminology.
  
• You are unsure how to formulate a search using connectors.
  
• You want to supplement a Terms and Connectors search.
  

For more information about search options, refer to Natural Language or Terms and Connectors or call LexisNexis Customer Support at 1-800-543-6862 for search strategy assistance from our team of research experts.

If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

How do I find information on a source that I want to search?
You can find source information, including the source coverage and description, by clicking on the icon that appears to the right of each source name. For additional information, refer to source information.

How do I find the proper citation format for retrieving a document through Get  A Document?
After you click the Get a Document tab, you can find the citation formats for cases, law reviews, IRS materials, and the Federal Register by clicking on the LEXSEE® Formats link. To find the citation formats for statutes and administrative codes, click on LEXSTAT® Formats. For additional information on citation formats, refer to LEXSEE Formats or LEXSTAT Formats. 

How do I find a Shepard's® analysis definition or citation format for Shepardizing® a case or statute?
After you click the Check a Citation tab, click the Citation Formats link. For additional information on Shepard's® at lexis.com, please refer to Shepard's Citation Service.

Who can I talk to about expanding my subscription options?
Your LexisNexis® Account Representative can help you make changes to your account.
If you do not know your Representative's name or phone number, call LexisNexis Customer Support at 1-800-543-6862. Our Customer Support Representatives can help you locate this contact information.
If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

What other resources are available online to answer my lexis.com research questions?
Please refer to Self-Help Options section.