FAQs
How do I contact Customer Support?
The LexisNexis^® Customer Support team includes attorneys, computer engineers, information professionals, financial planners, and stockbrokers who are all available 24/7 to answer your questions and help you get the most out of your service.

For personal assistance from a Customer Support Representative, please call 1-800-543-6862.

If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

How can I purchase Nexis®?
The Nexis® service is available in a wide variety of pricing options to fit your needs, including monthly flat rate subscription plans and per-transaction plans. For more information, please choose one of the following, contact your LexisNexis representative, call 1-800-227-4908 or request more information online. 
 
What is LexisNexis^® SmartIndexing Technology™?
LexisNexis SmartIndexing Technology™ applies index terms to news, company, and legislative sources. Algorithms created and monitored by a team of information professionals and subject experts look for words, phrases, names, acronyms, abbreviations, spelling variations, and nick names (e.g. International Business Machines = IBM = Big Blue) to assign appropriate index terms to documents. A relevance score — based on criteria such as a term's frequency, weight, and document placement — follows each index term. SmartIndexing Technology provides search assistance through Power Search and drives the Result Groups feature within answer sets.
 
How can I find out who my account representative is?
Please refer to your organization's LexisNexis contact or librarian for this information. You may also call LexisNexis Customer Support at 1-800-543-6862.
Our Representatives can help you locate this contact information. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.