FAQs
How do I contact Customer Support? The LexisNexis
® PatentOptimizer™ service comes with a valuable extra: 24/7 customer support!
Our team of professionals is standing by to help you install the software, conduct your session, or download information in a format you can readily use.
Customer support contact options:
Who do I contact if I need training on how to use LexisNexis PatentOptimizer?To request LexisNexis
PatentOptimizer training, please contact LexisNexis
PatentOptimizer sales and subscriptions at
1-800-437-8674, ext. 3427.Do I need to download software to use the LexisNexis®PatentOptimizer™ service? Yes, software needs to be downloaded and then activated with an ID & password. The software can be downloaded at the following URL:
http://support.lexisnexis.com/
lndownload/record.asp?ArticleID=lexisnexis_patentoptimizerCan individuals download the software or does a firm’s IS department need to do this?It depends upon whether your firm restricts users from downloading software on their own. Check with your IS department.
Is a user’s PatentOptimizer ID & password the same as their lexis.com® ID & password?Yes. However, this is only activated if your firm is a subscriber to the LexisNexis
PatentOptimizer service.
How often is the case law in the service updated and what is the coverage?The case law coverage is updated quarterly and the coverage extends back to the creation of the Court of Appeals for the Federal Circuit in 1982.
Are there any charges beyond the subscription charge for the service? Yes, additional charges can be incurred if you retrieve litigation dockets from the CourtLink
® service or order Reedfax
® file histories.
How is the patent analysis generated?The service employs a number of sophisticated algorithms created specifically for LexisNexis
PatentOptimizer that have been extensively tested.
What word processing programs and Web browsers does the service support?The service currently supports Microsoft
® Word and Microsoft
® Internet Explorer.
